Registering/Escalation Process for MMA



  • What does the Money Market app allow me to do?

The Money Market app allows you to perform daily transactions such as buying airtime and electricity, paying for goods in-store and buying, sending or receiving saving stamps.


  • Registering for the Money Market Account


  • Must be 18 years or older

  • Must have a South African I.D. or valid passport

  • Only 1 registration allowed

  • Accept terms and conditions




  • Foreign nationals can register for a money market account by using their passport

  • I.D and passports will be used to confirm identity

  • No manual entering of I.D or passport numbers , they need to be scanned 


  • If OTP is not generated in 60 sec, you can resend it

  • OTP is limited to 3 attempts after that it will be logged and sent to the call centre to investigate, where they will then call the customer



  • When receiving your OTP customer needs to have their cellphone with them

  • Customer all needs to have data

  • There should also be network coverage








Registration Errors


  • These are some of the errors that we would get during registration

  • There seems to be a problem with you I.D number or passport number

  • There seems to be a problem with your registration

  • For both these queries the call centre will be in contact with client 




  • Any queries regarding your mobile number needs to be handled in-store