Registering/Escalation Process for MMA
What does the Money Market app allow me to do?
The Money Market app allows you to perform daily transactions such as buying airtime and electricity, paying for goods in-store and buying, sending or receiving saving stamps.
Registering for the Money Market Account
Must be 18 years or older
Must have a South African I.D. or valid passport
Only 1 registration allowed
Accept terms and conditions
Foreign nationals can register for a money market account by using their passport
I.D and passports will be used to confirm identity
No manual entering of I.D or passport numbers , they need to be scanned
If OTP is not generated in 60 sec, you can resend it
OTP is limited to 3 attempts after that it will be logged and sent to the call centre to investigate, where they will then call the customer
When receiving your OTP customer needs to have their cellphone with them
Customer all needs to have data
There should also be network coverage
Registration Errors
These are some of the errors that we would get during registration
There seems to be a problem with you I.D number or passport number
There seems to be a problem with your registration
For both these queries the call centre will be in contact with client
Any queries regarding your mobile number needs to be handled in-store