CTKContactCentre

Vouchers for Streaming 2

• Shoprite Group Virtual Vouchers
• Vouchers for Streaming

Escalations 1

• Escalations

Shoprite Money Market Account 3

• Transferring of Querries (MMA)
• FAQ's
• Conversocial Keywords

Knect FAQs 0

KNECT 3

• K`nect Mobile
• Knect mobile process
• Knect FAQ

60Sixty 3

• Money Market Account - Xtra Savings Card_V1.0
• Sixty60 Refresher Questions and Answers
• COMPUTICKET_summary 20211020

MMA 3

• Money Market Account - Register and Manage_V1.0
• Money Market Account - Functionalities_V1.0
• MMA Xsavings

TRAVEL 2

• Accommodation Training document
• Travel

Registering/Escalation Process for MMA 4

• Registering Process for MMA
• Registration/Escalation Process for MMA
• Money Market Account Manual
• Number change for customers using their app

Frequently Asked Questions (FAQ`S) 1

• Shoprite Money Market Account Services

Money Market Account: Handover Process 3

• Hand Over Process
• Support Scenario's
• Escalations

In Store Registration (MMA) 1

• In Store Registration (MMA)

Freedom Life 1

• Freedom Life

SUPERSWIFT 3

• What is Superswift?
• SuperSwift Call Centre FAQs
• SuperSwift Call Centre Back Office Guide