# Box Office (FAQs)
Welcome to our Box Office FAQ section! Here, we address some of the most common questions we receive about using our ticketing platform. Whether you're a seasoned event organizer or just starting out, we’re here to help you navigate the ticketing process with ease.
### Is there really no setup fee or monthly cost?
Absolutely! We pride ourselves on transparency. There are zero setup fees, no monthly subscriptions, and no hidden costs. You only pay a commission of 4.5% (ex VAT) when you successfully sell paid tickets. Plus, if you're hosting free events, they remain free forever! For in-store sales, there is a small fee of R4 per ticket. This means you can focus on your event without worrying about upfront costs.
### Can I use Computicket alongside other ticketing platforms?
Yes! We believe in maximizing your reach. You are free to list your event on multiple platforms without any exclusivity requirements. Our scanning app is versatile and can work with tickets from other systems, allowing you to import and export ticket data as needed. Just remember to coordinate your event-day operations to ensure everything runs smoothly.
### I already work with a ticketing agent. Can I still use Computicket?
Absolutely! You can allocate inventory to Computicket while maintaining your relationships with existing ticketing agents. By utilizing multiple ticketing channels, you can reach different audiences and increase your ticket sales. Our goal is to complement your current setup, not replace it.
### How does the AI event description feature work?
Our AI event description feature is designed to save you time and enhance your marketing efforts. Simply input basic event details such as the name, performers, venue, and dates. The AI will generate a professional and engaging event description optimized for ticket sales. You can easily edit and customize the generated text to align with your event's unique tone and style.
### How quickly can I start selling tickets?
You can have your event live and selling tickets in under 10 minutes! Just create your free account, enter your event details, configure ticket types and pricing, and you’re ready to start accepting sales immediately. It’s that simple!
### When and how do I receive payment?
Payments are processed after your event concludes. You will receive your funds, minus our commission, directly to your registered bank account. All transactions are transparent and can be tracked in your dashboard, ensuring you always know where your finances stand.
### What device monitoring does the scanning app provide?
Our Unjani app offers real-time monitoring of device battery levels, network connectivity status, and device activity. This allows you to identify which scanning devices may need attention before they go offline, ensuring your event operations run smoothly without any hiccups.
### Can I sell tickets at the venue door?
Yes! Our platform includes door sales management, allowing you to sell tickets directly at the venue. You can manage entry and track all transactions from the same system, with real-time synchronization to keep everything organized.
### What if I need reserved seating or complex event structures?
For events that require reserved seating or have complex structures, our Enterprise Managed solution is tailored to meet those needs. This includes features like interactive seat maps, multi-day festival management, and custom integrations. Please contact our sales team to discuss your specific requirements.
### Can I export my customer and sales data?
Absolutely! You have complete ownership of your data. You can export customer lists, sales reports, and ticket information at any time. Additionally, you can import data from other systems as needed. Your data is yours to control!
We hope this FAQ section has answered your questions about our Box Office services. If you have any more inquiries, feel free to reach out to our customer support team! Happy ticketing!