# Event Payment Follow-Up (Promoter Follow Up)
Dear {{ticket.contact.name}},
Thank you for reaching out to us regarding your event payment. We understand that timely payments are crucial for your planning and operations, and we are here to assist you with any inquiries you may have.
To ensure a smooth follow-up on your payment, please email us at entertainment@computicket.com with your specific event details. This should include your event name, date, and any relevant reference numbers. Our dedicated team will then provide you with confirmation of your payment date, ensuring you have all the information you need.
It's important to note that event payments are processed after your event has concluded. Payments are typically made by the following Friday, close of business. For example, if your event takes place on a Saturday, you can expect your payment to be processed by the following Friday. This timeline allows us to finalize all necessary calculations and ensure that everything is in order before disbursing funds.
If you have any further questions or require additional assistance, please don’t hesitate to reach out. Our Customer Support Team is here to help you every step of the way.
Best regards,
{{agent.name}}
Customer Support Team