Information Required from Customer

To locate a booking, please ask the customer for:

  1. Full Name – As it appears on the booking
  2. Booking Reference Number (B Reference Number)
  3. Phone Number – Used for the booking
  4. Email Address – Linked to the booking

Suggested Customer Response

We were unable to locate a booking with the details provided.

Please provide the following information so we can assist you further:

  • Full name used for the booking
  • Booking reference number (B Reference Number)
  • Phone number associated with the booking
  • Email address linked to the booking

Once we receive this information, our team can trace your booking and assist accordingly.

Internal Notes

  • Verify that the booking reference matches the customer’s details
  • Check all linked contact information in the system
  • Follow up with customer once details are received