What Customers Must Present at Boarding

Passengers must present:

  • Booking confirmation (Printed or digital)
  • Valid identification document

Acceptable ID includes:

  • South African ID
  • Passport
  • Driver’s licence

The name on the ID must match the name on the booking confirmation.

Arrival Time

Passengers should arrive:

  • At least 30 minutes before departure

This allows time for:

  • Verification of booking
  • ID checks
  • Boarding procedures

Failure to arrive on time may result in the passenger missing the bus.

Important Information

  • Boarding closes shortly before departure
  • Late passengers may be denied boarding
  • Each bus operator may have slightly different boarding requirements

Suggested Customer Response

You may advise the customer:

Passengers are required to present their booking confirmation (printed or digital) together with a valid ID when boarding.

We recommend arriving at least 30 minutes before departure to allow sufficient time for boarding procedures.

Please ensure the name on the ID matches the booking confirmation.

Internal Notes

  • Confirm departure location if customer unsure
  • Confirm boarding time where applicable
  • Check operator-specific requirements if necessary