Ticket Rules
- Date or time changesdepend on ticket type:
- Some tickets allow free changes
- Some tickets charge a fee
- Some tickets do not allow changes (non‑refundable/restricted fares)
Possible Charges
- Airline Change Penalty – Fixed fee charged by the airline for changing your ticket
- Fare Difference – Pay the difference if the new flight is more expensive
Both charges may apply depending on airline and ticket rules
Name Changes
- Most airlines do not allow full name changes
- Spelling corrections may be allowed (e.g., “John” instead of “Jon”)
- Full name changes are rare and usually incur an extra cost
- Changes must be requested before the scheduled departure
Suggested Customer Response
Flight changes depend on your ticket type. Some tickets allow free changes, some incur a fee, and some cannot be changed.
Charges may include an airline change penalty and/or fare difference if the new flight costs more.
Name changes are generally not permitted, except for minor spelling corrections, and may incur additional costs.
Please request changes before your flight’s departure to avoid issues.
Internal Notes
- Verify ticket type before advising customer
- Check airline-specific change fees and fare differences
- Confirm rules regarding name changes for the specific airline