# I Would Like to Request a Cancellation and Refund for This Booking
Dear ***,
Thank you for reaching out to us regarding your request to cancel your bus ticket with Intercape Sleepliner. We understand that plans can change, and we’re here to assist you through this process.
### Cancellation Penalties
Before we proceed, please be informed of the cancellation penalties associated with your booking:
1. **Cancellation Up to 24 Hours Before Departure**: You can cancel your ticket up to 24 hours prior to the scheduled departure time. In this case, a 15% penalty fee will be deducted from your total fare. This allows you to recover most of your funds while still adhering to our cancellation policy.
2. **Cancellation Between 24 Hours and 15 Minutes Before Departure**: If you need to make changes within this timeframe, please note that only date changes will be permitted directly through Intercape. Unfortunately, cancellations are not allowed during this period.
3. **Cancellation Within 15 Minutes of Departure**: If you cancel your ticket within 15 minutes of the departure time, a 100% penalty fee will apply, meaning the ticket will be forfeited, and no refunds will be issued. Additionally, please be aware that no refunds can be processed after the bus has departed.
Please confirm that you accept these penalties so we can proceed with the cancellation of your tickets.
### Refund Process
The refund process will vary depending on your payment method:
- **VISA/MASTER/APPLE PAY/GOOGLE PAY**: If your payment was made using any of these methods, you will receive an email confirmation once your refund has been processed. The funds will be returned to your original payment method, typically within 3-5 business days.
- **CAPITEC PAY**: If you paid using Capitec Pay, please provide the following details to facilitate your refund via EFT:
- Bank Name
- Account Number
- Account Holder Name
- Branch Code
Ensure that the account holder’s name matches the name on the original booking to avoid any delays.
- **SHOPRITE/CHECKERS STORE**: If your booking was made at a Shoprite or Checkers store, please return to the store to initiate your refund, as these transactions are processed directly at the point of sale.
### Next Steps
No changes have been made to your booking at this stage. We await your confirmation to proceed with the cancellation and refund process.
If you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Computicket Support Team
### Related Booking Information
- **Order ID**: B089RGD6
- **Line Reference**: L09BR57V
- **Order Type**: Bus
- **Route**: Kimberley to Johannesburg
- **Purchase Date**: 03 Mar 2026
- **Departure Date**: 07 Mar 2026
- **Total Amount**: R 360.00
- **Passengers**: 1
- **Status**: ✅ Confirmed