CTKContactCentre

APMWC

- 48–5 hours before departure: Refund allowed; R100 per person admin fee applies.

- Less than 5 hours before departure: Refund allowed; R150 per person admin fee applies.

- After departure: No refund due.

BADELA

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

BEST EXPRESS

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

BHEKIZIZWE COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

BIG SKY COACHES

- Up to 24 hours before departure: 15% penalty fee applies.

- Between 24 hours and 15 minutes before departure: Date changes only (no cancellations).

- Less than 15 minutes before departure: 100% penalty (ticket forfeited). No refunds after departure.

BIG TREE COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

BUDELA

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

CITILINER

- More than 24 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R120 admin fee applies.

- Less than 3 hours before departure: No refund.

CITILINK

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 3 hours before departure: No refund.

CITY TO CITY

- More than 48 hours before departure: 11.5% penalty fee.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

DELTA COACHES

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 3 hours before departure: No refund.

EAGLE LINER

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3–0 hours before departure: Refund allowed; R100 admin fee applies.

- After departure: No refund.

FREEWAY COACHES

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 3 hours before departure: No refund.

FUN LOVER COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

GREYHOUND PREMIUM

- More than 24 hours before departure: Refund or reschedule allowed; R100 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R120 admin fee applies.

- 3 hours before departure: Refund allowed; R120 admin fee applies.

- Less than 3 hours before departure: No refund.

INTERCAPE

- More than 24 hours before departure: 15% penalty fee applies.

- Between 24 hours and 15 minutes before departure: Date changes only.

- Less than 15 minutes before departure: 100% penalty; no refund.

INTERCITY EXPRESS

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3–0 hours before departure: Refund allowed; R100 admin fee applies.

- After departure: No refund.

JACOBS COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

JOBELA STAR

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

LUCIANO LUXURY COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

LUVALO BROTHERS TRANSPORT

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MAKALALA

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MARGATE MINI COACH

- More than 24 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 24 hours before departure: No refund.

MAVUMISA TRANSPORT

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MBT TRANSPORT

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MULAUDZI TRANSPORT

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MUNENZWA LUXURY COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MUNORURAMA COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

MZANZI EXPRESS

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

NABIL TRANSPORT

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R375 admin fee applies.

- 5 hours before departure: Refund allowed; R1000 admin fee applies.

- Less than 5 hours before departure: No refund.

NOBLES TRANSPORT

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

SABLE CLASS

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

SHALOM BUS SERVICES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

SOUTHERN SHUTTLE

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

TAMUKA COACHES

- More than 24 hours before departure: Refund allowed; R50 admin fee applies.

- Less than 24 hours before departure: Refund allowed; R70 admin fee applies.

- 3 hours before departure: Refund allowed; R100 admin fee applies.

- Less than 3 hours before departure: No refund.

TOMBS MOTORS

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

TRANSIT LINER

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.

TRANSLUX

- More than 48 hours before departure: 11.5% penalty fee.

- Less than 48 hours before departure: No refund.

WILLIAMS COACHES

- More than 48 hours before departure: 20% penalty fee.

- More than 24 hours but less than 48 hours before departure: 40% penalty fee.

- Less than 24 hours before departure: No refund.