# I Would Like to Request a Cancellation and Refund for This Booking
# Cancel bus
# Cancel ticket
Dear ***,
Thank you for reaching out to us regarding your request to cancel your bus ticket with Budela Coaches. We understand that plans can change, and we’re here to assist you through this process.
### Cancellation Penalties
Before we proceed, please be informed of the cancellation penalties associated with your booking:
1. **More than 48 Hours before departure**: If you cancel your booking more than 48 hours before the scheduled departure, a 20% penalty fee will be applied. This means you will receive 80% of your ticket price as a refund.
2. **More than 24 Hours but less than 48 Hours before departure**: If your cancellation occurs between 24 to 48 hours before departure, a 40% penalty fee will apply. In this case, you will receive 60% of your ticket price back.
3. **Less than 24 Hours before departure**: Unfortunately, if you cancel less than 24 hours before the departure time, no refund will be issued. We recommend planning ahead to avoid this situation.
Please confirm that you accept these penalties so we can proceed with the cancellation of your tickets.
### Refund Process
The refund process will vary depending on your payment method:
- **VISA/MASTER/APPLE PAY/GOOGLE PAY**: If your payment was made using any of these methods, you will receive an email confirmation once your refund has been processed. The funds will be returned to your original payment method, typically within 3-5 business days. Please keep an eye on your email for updates.
- **CAPITEC PAY**: If you paid using Capitec Pay, please provide the following details to facilitate your refund via EFT:
- Bank Name
- Account Number
- Account Holder Name
- Branch Code
Ensure that the account holder’s name matches the name on the original booking to avoid any delays in processing your refund.
- **SHOPRITE/CHECKERS STORE**: If your booking was made at a Shoprite or Checkers store, please return to the store to initiate your refund, as these transactions are processed directly at the point of sale. Bring your original receipt for a smoother experience.
### Next Steps
No changes have been made to your booking at this stage. We await your confirmation to proceed with the cancellation and refund process.
If you have any further questions or need assistance, feel free to reach out. We’re here to help!
Best regards,
Computicket Support Team