Online or Call Center Bookings
Passengers must present:
- Email confirmation – Proof of purchase with journey details
- ID or Passport – Name must match booking
Store Bookings
Passengers must present:
- Original physical ticket – Serves as boarding pass
- ID or Passport – Name must match booking
Arrival Time
- Arrive at least 30 minutes before departure for check-in and boarding
Suggested Customer Response
For online or call center bookings, please present your email confirmation and a valid ID or passport at the boarding point.
For in-store bookings, bring your original ticket and a valid ID or passport.
Make sure to arrive at least 30 minutes before departure.
Internal Notes
- Verify booking type (online/store) before advising customer
- Ensure ID matches ticket or confirmation
- Remind customer about early arrival