Applies to

  • Queue: Leisure Travel
  • Channel: Email/Portal
  • System: Computicket
  • Product: Travel

Customer scenario

The customer wants to book a bus ticket and asks how to do it or where they can make a booking.

Common phrases used by customers:

  • “How do I book a bus?”
  • “Where can I buy a bus ticket?”
  • “Can I book a bus online?”
  • “Can I book a bus at Shoprite or Checkers?”

How to assist the customer

Advise the customer that bus tickets can be booked through the following channels:

Online booking

  • Customers can book bus tickets via the Computicket website: https://computicket.com/page/home
  • They can browse available routes, select travel dates, choose seats (where applicable), and complete payment online.

In‑store booking

  • Customers can book and pay for bus tickets in person at:
    • Shoprite
    • Checkers
    • Checkers Hyper
    • Selected House & Home stores
  • This option is suitable for customers who prefer cash payments or require assistance.

Accepted payment methods

Customers can pay for bus bookings using:

  • Credit card
  • Cheque card
  • Cash (in‑store only)
  • Money Market Account (MMA)

Important information to communicate

  • Bus prices and seat availability are not guaranteed until payment has been successfully processed.
  • Advise customers to complete payment as soon as possible to secure their preferred travel date and time.

What NOT to advise

  • Do not guarantee pricing or seat availability before payment is completed.
  • Do not hold or reserve seats without payment.

Related articles

  • How to book a flight
  • How to check a bus booking status
  • What to do if payment was deducted but no ticket was issued