# I Would Like to Request a Cancellation and Refund for This Booking
Dear Valued Customer,
Thank you for reaching out to us regarding your request to cancel your bus ticket with Munorurama Coaches. We understand that plans can change unexpectedly, and we’re here to assist you through this process smoothly.
### Cancellation Penalties
Before we proceed with your cancellation, please be informed of the cancellation penalties associated with your booking:
1. **More than 48 Hours before departure - 20% Penalty Fee**: If you decide to cancel your booking more than 48 hours before your scheduled departure, a penalty fee of 20% will be deducted from your total fare. This allows us to manage our resources effectively while still providing you with some reimbursement.
2. **More than 24 Hours but less than 48 Hours before departure - 40% Penalty Fee**: For cancellations made between 24 and 48 hours prior to departure, a higher penalty fee of 40% will apply. This is due to the limited time available for us to resell your ticket.
3. **Less than 24 Hours before departure - NO REFUND**: Unfortunately, if you cancel your booking less than 24 hours before your departure time, we are unable to offer any refund. This policy is in place to ensure that we can accommodate all our passengers effectively.
Please confirm that you accept these penalties so we can proceed with the cancellation of your tickets.
### Refund Process
The refund process will vary depending on your payment method:
- **VISA/MASTER/APPLE PAY/GOOGLE PAY**: If your payment was made using any of these methods, you will receive an email confirmation once your refund has been processed. The funds will typically be returned to your original payment method within 3-5 business days. We recommend keeping an eye on your email for updates regarding the status of your refund.
- **CAPITEC PAY**: If you paid using Capitec Pay, please provide the following details to facilitate your refund via EFT:
- Bank Name
- Account Number
- Account Holder Name
- Branch Code
Ensure that the account holder’s name matches the name on the original booking to avoid any delays in processing your refund.
- **SHOPRITE/CHECKERS STORE**: If your booking was made at a Shoprite or Checkers store, please return to the store to initiate your refund, as these transactions are processed directly at the point of sale. Remember to bring your original receipt for a smoother experience.
### Next Steps
At this stage, no changes have been made to your booking. We await your confirmation to proceed with the cancellation and refund process. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards,
Computicket Support Team