# I Would Like to Request a Cancellation and Refund for This Booking
Dear Valued Customer,
Thank you for reaching out to us regarding your request to cancel your bus ticket with Translux. We understand that plans can change unexpectedly, and we’re here to assist you through this process smoothly.
### Cancellation Penalties
Before we proceed with your cancellation, please be informed of the cancellation penalties associated with your booking:
1. **11.5% Penalty Fee**: If you cancel your booking up to 48 hours prior to departure, a penalty fee of 11.5% of your ticket price will apply. This fee is deducted from your total refund amount.
2. **No Refund Within 48 Hours**: Unfortunately, if you cancel your booking within 48 hours of departure or after the departure time, there will be absolutely no refund issued. In such cases, we recommend contacting the carrier directly for any changes, as they may have specific policies regarding penalties.
Please confirm that you accept these penalties so we can proceed with the cancellation of your tickets.
### Refund Process
The refund process will vary depending on your payment method:
- **VISA/MASTER/APPLE PAY/GOOGLE PAY**: If your payment was made using any of these methods, you will receive an email confirmation once your refund has been processed. The funds will typically be returned to your original payment method within 3-5 business days. We recommend keeping an eye on your email for updates regarding the status of your refund.
- **CAPITEC PAY**: If you paid using Capitec Pay, please provide the following details to facilitate your refund via EFT:
- Bank Name
- Account Number
- Account Holder Name
- Branch Code
Ensure that the account holder’s name matches the name on the original booking to avoid any delays in processing your refund.
- **SHOPRITE/CHECKERS STORE**: If your booking was made at a Shoprite or Checkers store, please return to the store to initiate your refund, as these transactions are processed directly at the point of sale. Remember to bring your original receipt for a smoother experience.
### Next Steps
At this stage, no changes have been made to your booking. We await your confirmation to proceed with the cancellation and refund process. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards,
Computicket Support Team