# Amending Your Departure Dates and Routing
Dear Customer,
Thank you for reaching out to us regarding your travel plans. We understand that sometimes changes are necessary, and we are here to assist you in amending your departure dates or routing. Please note that to make these changes, we will need to cancel your original booking and rebook your new requested dates. Below are the key points regarding our cancellation and refund policy:
1. **More than 24 hours before departure**: If you need to amend your booking more than 24 hours before your scheduled departure, you are eligible for a refund or a reschedule. A nominal administration fee of R100.00 will apply to process your request. This allows us to efficiently manage your changes while ensuring a smooth experience for all our customers.
2. **Less than 24 hours before departure**: Should you need to make changes within 24 hours of your departure, a refund is still permitted, but a higher administration fee of R120.00 per person will apply. We recommend making any changes as early as possible to minimize fees and ensure availability.
3. **3 hours before departure**: If you find yourself needing to amend your travel plans within 3 hours of departure, you can still receive a refund, but the R120.00 per person admin fee will still apply. We understand that last-minute changes can occur, and we are here to help.
4. **Less than 3 hours before departure**: Unfortunately, if you attempt to make changes less than 3 hours before your scheduled departure, no refund will be due. We encourage you to plan ahead to avoid any inconvenience.
Please note that any difference in fare for your new booking will be payable by you. We will apply any credit from your original booking towards your new ticket. You can securely pay any fare difference through a payment link we will provide.
To assist you with quoting and changing your bus ticket, please provide the following details:
- **New departure date**: Let us know when you would like to travel.
- **Preferred time of departure**: Specify your ideal departure time to help us find the best options for you.
- **Routing**: Indicate your desired route or any stops you wish to include.
- **Traveller’s first name**: Please provide the first name of the passenger.
- **Traveller’s last name**: Include the last name of the passenger as it appears on the original booking.
- **Email address**: Share your email for confirmation and updates.
- **Mobile number**: Provide a contact number for any urgent communications.
- **Emergency/Alternative number**: An additional contact number can help us reach you if needed.
- **ID number**: This is required for verification purposes.
Kindly send this information at your earliest convenience so we can process your request promptly. No changes have been made to your original booking yet, and we await your instructions.
Best regards,
Computicket Support Team