# Amending Your Departure Dates and Routing
Dear Customer,
Thank you for reaching out to us regarding your travel plans. We understand that sometimes changes are necessary, and we are here to assist you in amending your departure dates or routing. Please note that to make these changes, we will need to cancel your original booking and rebook your new requested dates. Below are the key points regarding our cancellation and refund policy:
1. **Cancellation Policy**: Tickets can be cancelled up to 24 hours before departure time. If you choose to cancel within this timeframe, a 15% penalty fee will be charged. This allows us to manage our schedules effectively while providing you with the flexibility you need.
2. **Date Changes**: Between 24 hours and 15 minutes before departure, only date changes will be allowed directly through Intercape. This means that while you can adjust your travel dates, cancellations will not be permitted during this window.
3. **Late Cancellations**: A 100% penalty fee will be charged if cancelled within 15 minutes before departure. Unfortunately, this means that the ticket is forfeited, and absolutely NO refunds will be issued after departure. We encourage you to make any necessary changes as early as possible to avoid these penalties.
Please remember that any difference in fare for your new booking will be payable by you. We will apply any credit from your original booking towards your new ticket, making the process as smooth as possible. You can securely pay any fare difference through a payment link we will provide.
To assist you with quoting and changing your bus ticket, please provide the following details:
- **New Departure Date**: Let us know when you would like to travel.
- **Preferred Time of Departure**: Specify your ideal departure time to help us find the best options for you.
- **Routing**: Indicate your desired route or any stops you wish to include.
- **Traveller’s First Name**: Please provide the first name of the passenger.
- **Traveller’s Last Name**: Include the last name of the passenger as it appears on the original booking.
- **Email Address**: Share your email for confirmation and updates.
- **Mobile Number**: Provide a contact number for any urgent communications.
- **Emergency/Alternative Number**: An additional contact number can help us reach you if needed.
- **ID Number**: This is required for verification purposes.
Kindly send this information at your earliest convenience so we can process your request promptly. No changes have been made to your original booking yet, and we await your instructions.
Best regards,
Computicket Support Team